JOHN FUGGI
JOHN FUGGI

Citrix Architect

Epic Client Systems Administrator

Senior Systems Engineer

Consultant

JOHN FUGGI

Citrix Architect

Epic Client Systems Administrator

Senior Systems Engineer

Consultant

About Me

Highly accomplished Citrix Architect and Systems Engineer with more than fifteen years of experience. My mission is to do things right the first time ahead of schedule and under budget with the utmost attention to detail.

 

Proven ability to initiate process and system improvements to increase work efficiency and system stability. Expert problem solver comfortable working in a range of IT environments. Analytical and organized. More than twelve years of experience designing and implementing numerous healthcare information systems solutions.

Endorsements
Resume
Professional Experience
2017 - Present
Enterprise Citrix Architect
Centura Health

Notable Achievements
• Eliminated $1 million in VMware licensing costs by utilizing our Citrix Hypervisor entitlements
• Architected VDI system including all Citrix and Windows components to support nearly 6500 concurrent users
• Eliminated requirement for expensive all-flash storage by utilizing new Citrix caching technology and replaced Atlantis USX and IBM FlashSystem 900 with NetApp SAS with no degradation to end-user performance

Core Responsibilities
• Design and implement complex application delivery platforms required by a 24x7x365 healthcare organization.
• Provide high-performing, highly available access to mission critical healthcare applications and services which directly affect quality of patient-care.
• Evolve infrastructure architecture to align with emerging technology, changing business requirements, and changing industry standards and leading practices.
• Champion the Citrix product catalog including Citrix Virtual Apps and Desktops (XenApp & XenDesktop w/PVS), Citrix ADC (NetScaler), Citrix Hypervisor (XenServer), Citrix StoreFront (Workspace), AppLayering, and more.
• Migrate legacy Citrix environments onto modern platforms.
• Recommend, document, and maintain standards for IT systems and services.
• Maintain an advanced knowledge of underlying network, storage, and compute technologies.
• Ensure communication, collaboration, and organization amongst architecture, operations, and leadership teams.
• Continually strive to improve the end-user experience so our clinicians may deliver unparalleled care to our patients.

2015 - 2017
Epic Client Systems Administrator / ECSA
Centura Health

Notable Achievements
• Team lead for Epic Client Systems Administrator (ECSA/ECSM) & Citrix Operations Team
• Architectural design and implementation of Epic infrastructure including Citrix XenApp and Windows web and service servers to support more than 26,000 concurrent users
• Successful Epic Go-Live and largest Epic Honor Roll recipient to date

Core Responsibilities
• Install and manage the applications and services that serve Epic production, reporting, disaster recovery, training, and non-production needs. Including but not limited to Citrix XenApp, Citrix Provisioning Services, Citrix NetScaler, VMware, and Windows components.
• Install and maintain the administrative and monitoring tools necessary for high levels of availability and performance of the Epic infrastructure.
• Assist in the configuration and troubleshooting of integrated third-party software and peripherals including eSignature, voice recognition, scanning, and faxing.
• Manage print queues and Epic printing infrastructure.
• Analyze performance metrics, monitor system performance, and troubleshoot issues.
• Third Tier escalation point for system-wide issues including critical patient care systems.
• Apply platform and Epic upgrades and updates to production and non-production components.
• Maintain and test processes related to business continuity access including Epic BCA Web, and BCA PCs.
• Ensure communication, collaboration, and organization amongst architecture, operations, and leadership teams.
• Work shoulder-to-shoulder with Epic Systems implementation specialists, Epic application analysts, Epic Operational Database administrators and other teams to ensure a successful Epic Go-Live.

2014
Systems Engineer IV
Centura Health

Notable Achievements
• Deeply involved in Infrastructure Lifecycle Management and system architecture projects
• Analyze and document core environment. Recommend and implement changes based on vendor’s leading practices
• Assisted in the improvement of various policies and procedures and best practices for the operations team

Core Responsibilities
• Manage critical healthcare system operations within the overall environment of 1400+ servers, 400+ applications, and more than 20k users across 17 hospitals, 13 affiliate hospitals, and over 100 physician practices and clinics.
• Administration of VMware 3.5, 4.1, 5.0, and 5.5, Windows 2000, 2003, 2008, 2012, Citrix Presentation Server 4.5, XenApp 6.0 and 6.5, and many more components.
• Monitor servers with Microsoft SCOM and NetIQ AppManager.
• Analyze and correct security vulnerabilities per Data Security Team.
• Maintain backups with IBM TSM-VE, and IBM Tivoli Business Service Manager.
• Hardware operations including Cisco UCS, HP, and Dell. Blade and rackmount servers.
• Assist with various cross-team application and infrastructure deployments and projects.
• Manage Active Directory, Group Policies, DNS, DHCP, Windows Updates with WSUS and SCCM.
• Manage Antivirus protection for servers with McAfee ePO and Trend Micro enterprise products.
• Manage and maintain Microsoft Exchange 2010 environment of 30k mailboxes including Proofpoint.
• Decommission outdated or obsolete systems.
• Cross-training other members of Server Operations Team.

2012 - 2013
Senior Systems Engineer
3t Systems, Inc.

Notable Achievements
• Architect proof-of-concept for a cross-browser, cross-platform, hosted EMR solution for Greenway PrimeSUITE
• Architect proof-of-concept for a complete Virtual Desktop (VDI) environment for Centura Health
• Analyze and document core environment. Recommend and implement changes based on vendor’s leading practices
• Rectify ongoing CPU over-utilization of 100+ XenApp servers for one of 3t’s largest clients. The issue had been ongoing for 2+ years and was causing loss of revenue for both 3t and the client
• Received letter from an enterprise client for streamlining their deployment processes

Core Responsibilities
• Design, implementation, migration, administration, maintenance, backup and recovery of systems for medium to enterprise sized clients, both hosted in our datacenter and on-premises.
• Datacenter operations including infrastructure configuration and maintenance and VMware administration.
• Assist with QSE Technologies merger into 3t Systems including billing, monitoring, and documentation.
• Staff augmentation for IT departments remote and on-site.

2007 - 2012
Network & Systems Engineer
QSE Technologies, Inc.

Notable Achievements
• Assisted in the creation of company-wide policies, standards & procedures, and documentation templates
• Recommended and implemented a company-wide service tracking & ticketing system
• Recommended and implemented 24/7 monitoring service for select client’s IT systems
• Designed, upgraded, and maintained QSE Technologies’ corporate network & web presence

Core Responsibilities
• Design, implementation, migration, administration, maintenance, backup and recovery of various Windows-based environments for small and medium-sized businesses throughout the United States with 5 to 500+ users.
• Completed network/software upgrades/migrations including multiple upgrades to Exchange 2010 for up to 1000 users, Windows Server 2003 to 2008 (various roles), SBS 2000 to 2003, 2003 to 2008 and 2011.
• Administration, break-fix, and monitoring of new and existing client networks – Tier 1-3 support.
• Configuration, maintenance, and upgrades for various 3rd party healthcare information systems.
• Dataroom design & implementation. Cabinet, UPS, core network and infrastructure installation.
• HIPAA-focused audits and assessments of IT on new prospects and existing client networks.
• Staff augmentation for IT departments remote and on-site.

Certifications
2019
Citrix Certified Associate - Virtualization (CCA-V)
Citrix Systems

The Citrix Certified Associate - Virtualization (CCA-V) validates the skills IT operators and administrators need to install, configure and manage a highly available environment comprised of Citrix XenApp and XenDesktop Delivery Controllers, StoreFront, Citrix Receiver, Director, Studio and Profile Management. (Verify)

2014 - 2019
Certified Epic Client Systems Administrator / ECSA
Epic Systems

• Hyperspace Web, Interconnect, and System Pulse
• BLOB, Business Continuity Access, and Printing
• MyChart, MyChart Mobile, and EpicCare Link
• Hyperspace

2000, 2003, SBS, 2012
Microsoft Certified Professional / MCP
Microsoft

• 70-410: “Installing and Configuring Windows Server 2012” (Verify)
• 70-282: “Designing, Deploying and Managing a Network Solution for the Small and Medium-sized Business
• 70-210: "Installing, Configuring, and Administering Microsoft Windows 2000 Professional"

2000, 2003
Microsoft Certified Systems Engineer / MCSE
Microsoft

• 70-214: "Implementing and Managing Security in a Windows 2000 Network Infrastructure"
• 70-215: "Installing, Configuring, and Administering Microsoft Windows 2000 Server"
• 70-216: "Implementing and Administering a Microsoft Windows 2000 Network Infrastructure"
• 70-217: "Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure"
• 70-218: "Managing a Windows 2000 Network Environment"
• 70-220: "Designing Security for a Microsoft Windows 2000 Network"
• 70-292: "Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000"
• 70-296: "Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000"

EDUCATION
2014 - 2018
Citrix Education Courses
Citrix Systems

• CXS-301: “Citrix XenServer 7.1 LTSR Administration”
• CXD-203: “Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6”
• CNS-301: “Citrix NetScaler 11 Advanced Implementation”
• CNS-222: “Citrix ADC 12.x Essentials and Citrix Gateway”
• CNS-207: “Implementing Citrix NetScaler 11 for App and Desktop Solutions”
• CNS-205: “Citrix NetScaler 11.0 Essentials and Networking”

2014 - 2018
Epic Certification Training
Epic Systems

• Hyperspace Web, Interconnect, and System Pulse
• BLOB, Business Continuity Access, and Printing
• MyChart, MyChart Mobile, and EpicCare Link
• Hyperspace

1999 - 2003
Platt Technical High School
Milford, CT

• High School Diploma
• Information Systems Technology Program

Skills
Application Delivery
  • Citrix Virtual Apps and Desktops
  • VMware Horizon
  • Microsoft Remote Desktop Services
Virtualization Technologies
  • Citrix Hypervisor
  • VMware ESXi
  • Microsoft Hyper-V
Healthcare Information Systems
  • Epic
  • Meditech
  • PrimeSUITE
  • AdvantX
Operating Systems
  • Microsoft Windows Server (All Versions)
  • Microsoft Windows Desktop (All Versions)
  • Linux (Ubuntu, Debian)
  • Mac OS (All Intel versions)
Contact Me
Fun Facts / Conversation Starters
Vinyl Record Collector
Motorcyclist & Bicyclist
Automotive Enthusiast
World Traveler